FAQ

Here’s some handy information about Earcandy.

FAQ CONTENTS

 

How do I pay?

When do you need to receive all final details from me about my event?

What are your hours of operation?

If I have an urgent inquiry about my event outside of business hours, am I able to make contact with Earcandy?

How are my performers selected?

How do I upgrade my booking?

What if I want to change my booked package after making the initial payment?

Can the act perform my first dance?

Do I need to provide the Act crew and or sound engineer?

Where can I view disco package songs or Act songs?

Can the act perform different songs other than those shown in the song list?

What is the Silent Disco?

What kind of events does Earcandy cater to?

Where can I see the band perform before I book?

How many people can Earcandy cater for?

What are some of the things to consider when choosing your Act?

I’ve booked a band, do they need to perform a sound check?

What affects the cost of my quote?

What is Earcandy’s cancellation policy?

Can your acts provide PLI and/or PAT certificates?

How long will my act take to set up?

How much space does my act need?

How Do I Pay?

When you make a booking, you will receive an email with invoice and payment details. In the email, there are instructions on how to make a payment. Please bear in mind that the payments may go to different accounts.

You can also make payments by signing into your client portal, which will be sent to you by email after you make a booking.

If you have lost the payment email, please call to speak with your entertainment coordinator on 0330 100 2820 (extension 3)

 

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When do you need to receive all final details from me about my event?

We need your final details at least four weeks before your event to make sure that the act can adhere to your requests. If something changes after this point, don’t worry – if you call your entertainment coordinator, we will try to accommodate any changes.

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What are your hours of operation?

The office will typically be open:

Monday – Friday: 9:00am – 8:00pm

Saturday: 10:00am – 2:00pm

 

You can normally call the event coordination team:

Monday – Friday: 9 am – 5 pm

 

If the office is closed, or if all lines are busy, your call will be routed to our ‘call overflow team’. If your call is urgent, you can leave a message with the call overflow team, and a staff member will call you back as soon as possible.

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If I have an urgent inquiry about my event outside of business hours, am I able to make contact with Earcandy?

You can dial 0800 230 0889 to get in touch with the next available representative.

If the office is closed, or if all lines are busy, your call will be routed to our ‘call overflow team’. If your call is urgent, you can leave a message with the call overflow team, and a staff member will call you back as soon as possible.

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How are my performers selected?

At Earcandy, we believe entertainment can be one of the most memorable and exciting moments at an event, and as such, the quality of the performance is crucial.

The problem.

A sizable amount of the enquiries that we receive are from customers that have been let down last minute (sometimes even on the date of the event itself) by an act from other companies. This cancellation can be for a variety of reasons, most commonly because a band member becomes unwell. For customers, this presents a significant risk, as often at the last moment, it is hard to find a quality act to replace the one you had booked. 

In these situations, some acts will not cancel the booking, but draft in a last-minute ‘dep’ (deputy) performer. If this happens, the performer drafted in will likely be of a lower quality than the ‘regular’ performer with the act, and it is unlikely the dep will be of the right style. This is because the more that the performers work together, typically the more the performance improves, and the act will have limited choices of performers at last minute.

That’s why we turned the agency model on its head. 

What do we do?

Just like most bands and agencies, we do not guarantee any particular performer. But unlike most agencies, we have taken inspiration from the way that West End Shows work. Earcandy Acts are made up of a pool of handpicked and auditioned interchangeable performers which includes the performers featured on our promotional material. This way, we can ensure we have a small pool of regular performers who are like-for-like compared with those performers featured on our promotional material. 

We allocate an Act Owner (bandleader) for each Act who has significant experience in the music industry. The Act Owner is responsible for ensuring that all performers utilised are the same style and quality of the promotional material. Only a few performers join our pool. They are also responsible for ensuring the Act adhere to our guidelines on attire, stage presence and musical ability. 

How do we control for quality?

Not only do we assign an ‘Act Owner’ for each Act, but we also carry out quality control measures. We ask every customer for feedback after every event and carry out unparalleled ‘on the ground’ quality control checks to help ensure our customers get a magical experience.

The result.

Working this way can help to ensure that all performers utilised are thoroughly trained, prepared and meet Earcandy’s exacting standards. This way of working helps to avoid the quality problems that occur with last-minute ‘depping’ which happens in the majority of other cover bands and agencies while reducing the chance of last-minute cancellations. 

We receive good feedback from customers, and we are recommended by some of the most exclusive venues and wedding planners, who understand the importance of getting the entertainment right.

Take a look at an example of a recent audition that took place for an Earcandy act:

Take a look at a couple of examples of other singers that are part of the Motown Gold pool.

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How do I upgrade my booking?

 

There are a variety of upgrade options available to fully customise the look, sound and features of your booking. You can call or email your sales representative or your entertainment coordinator, and they will be happy to help.

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What if I want to change my booked package after making the initial payment?

 

Changes can be facilitated at least 6 weeks in advance of the scheduled event and are subject to availability. You can contact your Event Coordinator to assist with this change.

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Can the act perform my first dance?

 

Depending on the package that you have booked, your act can perform your first dance. Please ask your entertainment coordinator at least 4 weeks before your wedding, and this can be accommodated.

If the first dance song has different instrumentation to the act you have booked, the act can normally interpret the song to perform using the instrumentation that is in the act you have booked.

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Do I need to provide the Act crew and or sound engineer?

 

For an act whose performance ends any time before 5 pm the same day that the performance started, non-alcoholic drinks, including water should be provided. For all other events, we ask that food and non-alcoholic drinks, including water, be provided to the Act crew and sound engineer.

For further questions, please discuss with your Event Coordinator.

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Where can I view disco package songs or Act songs?

 

If you have booked the Disco Package, you can view the song choices here: discopackage.earcandylive.co.uk

Act songs are available on their profile on our website. You can choose your act here: www.earcandylive.co.uk/view-acts and then scroll to their song list to see their full repertoire.

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Can the act perform different songs other than those shown in the song list?

 

Yes, if you have booked the Premier package, the band will learn a song of your choice, otherwise, there’s a small charge for each Act member to learn each new song.

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What is the Silent Disco?

A Silent Disco is just like a regular Disco, except that instead of speakers, music is played on wireless headphones. When you book Earcandy Silent Disco, you get all the equipment that comes with Earcandy’s DJ packages and an Earcandy DJ to mix up to two simultaneous playlists for you and your guests to choose.

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What kind of events does Earcandy cater to?

 

We cater to a wide variety of events and are open to most things, more frequently however are; weddings, private parties and corporate events, as well as festivals.

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Where can I see the band perform before I book?

 

Do to the vast majority of our bookings being private parties, weddings or corporate events, public viewings are not that frequent, however, if you ask your Earcandy representative, we can let you know if a public event is coming up.

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How many people can Earcandy cater for?

 

We can cater for events from 40 to up to 10,000 people. Our sister company Earcandy AV (www.EarcandyAV.co.uk) can provide managed AV solutions to a wide size of events.

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What are some of the things to consider when choosing your Act?

 

You should consider the following when selecting an Earcandy Act:

  • Floor size required for the act
  • Power requirements:For all electronic acts (note that a band and disco package count for one act)2 separate single or double standard 13 Amp normal power sockets near the stage area or a power distribution unit capable of providing at least 17 Amps of power.
  • Whether the audio equipment will be suitable for the room capacity and number of audience members
  • Set up and sound checking times (larger acts take longer to set up)
  • Whether a stage is required
  • Whether your venue has sound restrictions
  • Whether there is free parking available at the venue for all personnel

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I’ve booked a band, do they need to perform a sound check?

 

All band bookings will require the band to perform a sound check after setting up their equipment. This is an opportunity for them to test out levels, and to ensure the sound is ‘mixed’ correctly for your venue.

If your function room will be occupied throughout the day, it’s worth considering that the band do make noise setting up and completing the sound check. If you wish for the act to do this out of the way of your guests, we offer an early setup option, which comes at a small additional cost.

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What affects the cost of my quote?

 

We believe in providing fair and transparent prices for our customers and have built our packages aiming to provide excellent value without cutting corners.

  • The cost of your booking is affected by:
  • The location of the venue
  • The number of performers and personnel in your act
  • The date of your event
  • The number of guests and venue capacity as this affects the equipment required
  • Venue restrictions that may affect logistics, or equipment requirements
  • The inclusions in your chosen package.

 

This is why we recommend speaking with one of our entertainment advisors to get a tailored quote for your event. You can call them for free on 0800 230 0889 and they will provide you with free advice.

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What is Earcandy’s cancellation policy?

For Earcandy’s cancellation policy, please refer to our terms and conditions here: https://earcandylive.co.uk/terms-conditions

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Can your acts provide PLI and/or PAT certificates?

 

All our acts have or can obtain, PLI (Public Liability Insurance) and PAT (Portable Appliance Testing) certificates. We will require at least two business working days notice to provide this to you.

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How long will my act take to set up?

Click here for our recommended guide for how long your act will take to set up and sound check.

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How much space does my act need?

Click the links below to see our recommended space for your act:

  • Bands
  • DJs (and Combos)
  • Daytime Entertainment

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Earcandy Contact Details:
Main address: 17 Deer Park Road SW19 3QG London, GB ,
Tel:(+44) 0330 100 2820, E-mail: enquiries@earcandylive.co.uk
Opening Hours: Monday-Friday 9am-5pm